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nabCapital.com

Site & Security

For further details, select from one of the links below:

About nabCapital.com
System Specifications
Digital certificates
Protecting your security online
Anti-virus software
Online fraud update
Known issue with Adobe Acrobat 6.0
Cookies usage statement

About nabCapital.com

The nabCapital.com web site combines knowledge and resources to deliver innovative solutions for our clients. It is one of a suite of National Australia Bank web sites for corporate and institutional customers which provides the ability to securely logon with a User Name and Password to access our products and services. Some content within nabCapital.com web site is restricted to customers of National Australia Bank's nabCapital division.

Do I need to Register?

As a National Australia Bank corporate or institutional customer, to take full advantage of the nabCapital.com web site and all its functions you will need to register within the site:

  • To do this, at the top right of the Homepage, click on Register and fill in the 3 step registration process. To have your registration processed more efficiently please add the name of your Markets / Bank Contact. (this is the person who you mainly deal with from National Australia Bank.)

If you have already registered within nabCapital.com:

  • please type your User Name and Password in the fields provided at the top right of the Homepage and Log In.

If you don't need to register and are looking for something specific please Contact Us with your request or use Search.

What do we offer you?

  • Our highly regarded Economics and Markets Research teams provide detailed economic, strategic, quantitative and credit analysis.
  • Not only do we provide comprehensive 24 hour coverage of the global Foreign Exchange markets, you can also execute real-time FX deals on-line using our electronic dealing capabilities.
  • Under Bond and Credit, research over 200 securities and issues and consult the latest bond and bank bill rates.
  • We also provide risk management solutions for a broad range of soft and hard Commodities including agriculture, metals and oil.
  • Leverage the expertise of our Transactional Solutions team and access your voucher images online

At the National we pride ourselves on our ability to understand our clients' needs and structure appropriate and innovative financial solutions. To support this ability, we are endeavouring to make nabCapital.com a user friendly and dynamic on-line solution centre that provides all our valued clients with current and insightful research about global financial markets. Our aim is to bring banking to you.

Please don't forget to bookmark nabCapital.com to keep up to date with all the developments of our site. Any enquiries please e-mail NABmarkets@national.com.au

Please note that this site is best viewed with Microsoft Internet Explorer 5.5 and above.

System Specifications

In order to access eFX Dealing or Vouchers Online you will need to make sure you have the appropriate hardware, software and system configuration.

Platform IBM or IBM compatible PC (Macintosh not supported)
CPU Pentium (or equivalent) 300Mhz or better
RAM 128MB or greater
Monitor Screen resolution of 800x600 or higher
Operating System You need one of the following Operating Systems :
  • Windows 2000 with Service Pack 2 (or higher)
  • Windows XP
Web Browser You need one of the following Web Browsers :
  • Internet Explorer 5.5 with IE Service Pack 2 (or higher)
  • Internet Explorer 6.0
(Netscape not supported)
Click here for more information from Microsoft about IE versions
Security Your computer must have 128-bit encryption (cipher strength) installed
Click here for more information on 128-bit Encryption
Internet Connection Dedicated (non-shared) 56 kbps connection or faster


Digital Certificates

National Australia Bank uses certificates to initiate encryption of all communication between you and the National and to help ensure the confidentiality of your information. Currently we use Digital Certificates for eFX, Vouchers Online and other applications.

  • Always have a backup copy of your Digital Certificate. Otherwise, if you are about to have your computer rebuilt or any other maintenance performed, please download your certificate to a disc and then re-install it after work has been completed. (or ask your organisation's Technical helpdesk about this)
  • If you have installed Windows XP Service Pack 2, this includes pop-up blocking software that might not allow the eFX or VOL screens to appear. To resolve this issue you can "Turn Off Pop-up Blocker". In Internet Explorer: Click Tools - Pop-up Blocker - Turn Off Pop-up Blocker

    PLEASE NOTE:
    • You can re enable pop-ups appearing by following the instructions above and selecting the option to "Turn on Pop-up Blocker".
    • Other Pop-up blocking software might be causing the above problem. If so, disable the software and try connecting to eFX again.
    • The above problem could also occur if you install the Yahoo or Google toolbars in your browser.
  • If you experience any other issues with the installation of your digital Certificate, please email us at NABmarkets@national.com.au or in Australia freecall us on 1800 152 215

Apple and Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries. Navigator is also a registered trademark of Netscape Communications Corporation in the U.S. and other countries.

Protecting your security online

Do you have updated anti-virus software installed on your computer?

Anti-virus software is designed to protect your computer against known viruses, worms and trojans. A trojan is a malicious program disguised as something harmless, such as a game or a screen saver, but in fact contains hidden code that allows an intruder to access your computer without your knowledge.

National Australia Bank recommends that you do not open unknown email attachments or enter a secure site such as eFX if you are concerned that your computer may be infected with a virus, worm or trojan.

Is your computer protected from viruses, worms and trojans?

As a minimum National Australia Bank recommends that all customers have regularly updated software with anti-virus and firewall capabilities installed on their computers.

To be protected you should:

  1. Have software that provides anti-virus and firewall protection installed on your computer
  2. Ensure this software is kept up to date and install any updates as soon as they become available;
  3. Scan all the files on your computer, especially incoming and outgoing emails, regularly.

How can you check your computer for viruses, worms and trojans? You can:

  1. Obtain the latest version of suitable anti-virus software and any updates, patches and data files;
  2. Obtain and follow instructions on how to remove a virus from your anti-virus software provider and operating system provider.

Anti-virus software

Whilst most viruses and spyware will not affect the security of our site, we recommend you regularly scan your computer with the latest anti-virus and anti-spyware software. Anti-virus and anti-spyware updates are usually available from within the software or from the software vendor's internet site. Keeping your computer virus and spyware free is an integral part of maximising your security over the Internet.

Further to this, we also suggest that you scan files that you receive via e-mail before opening them, particularly if you don't know or trust the person who has sent you the attachment.

Please browse the following link CERT® Security FAQ's for further information on Internet Security.

Key Points:

  • Ensure that you use virus and spyware detection software to protect your computer from Trojan viruses.
  • Regularly update your anti-virus and anti-spyware software and scan all files on your computer.

Where can I find out more information?

Links:
CERT® Home Computer Security
Sophos Anti-Virus
VeriSign Certificates, FAQs
Microsoft Internet Explorer support
Netscape's security page


Online fraud update

Email Scams

Recently there have been a number of email scams claiming to be issued from the National's London office. These scam emails claim to offer large sums of money in the form of an inheritance from deceased estate customer deposit funds, where there are no known next of kin. These emails are not issued by the National and you are advised to ignore them and not to respond to any requests for personal information.

These scams are sometimes referred to as a "Nigerian scam" or a "419 scam" and are designed to gain funds by tricking the recipient into believing they will gain a large sum of money by simply providing their bank account details and ultimately making payment of a small "advance fee". Additionally, the scam may also lead to identity fraud if personal and bank account details are provided.

For further advice on how to protect yourself from these and other scams, visit the fido website run by ASIC.

Hoax emails

Recently many organisations around the world have been subjected to various hoax email scams. Hoax emails have been sent to random email addresses in the hope that they will find banking customers.

The emails generally contain a link to a fraudulent website which looks identical to the genuine site. Recipients of these emails are requested to enter User Ids and passwords which are subsequently recorded. The National is working with other banks, the Australian Federal Police and other external bodies within the industry to stop this fraudulent activity.

The best protection in the meantime is to follow these simple rules.

  • Keep your computer up to date with anti-virus, firewall software and the latest patches.
  • Disregard and delete spam, chain and junk emails.
  • Look for the local extension to the domain. ('.au', '.co.nz', '.co.uk')
  • Always type our site name (ie nabCapital.com.au, YBmarkets.co.uk or BNZmarkets.co.nz) into your browser address bar or use 'favourites/bookmarks' to access the site.
  • Act quickly and contact National Australia Bank if you think you have been affected.

For further tips to protect yourself from scammers and details of some of these email scams and how they have been carried out, you can visit FIDO, the consumer section of the Australian Securities & Investments Commission (ASIC) website for their warning and tips on "Fraudulent emails: some look genuine". http://www.fido.asic.gov.au

Visit the Microsoft￿ Security & Privacy site. http://www.microsoft.com/security/default.asp

Visit the Apple￿ Product Security site. http://www.info.apple.com/usen/security/index.html

Employment Scam

Some customers are falling prey to a new scam involving Internet Banking.

The scam is sophisticated and involves several steps.

Firstly, the criminals post fake job advertisements on Australian online recruitment sites. The ads are from fictitious foreign companies who are looking for people to act as agents to receive domestic funds and on-forward them to a specified overseas recipient which happens to be the criminal perpetrator.

The funds are obtained as follows:

A bank customer receives spam email which contains a "trojan" or virus program. Once the email is opened, the program installs itself automatically on the customer's computer. The software then captures the customer's keystrokes and periodically sends them back to the criminal via email. Access to the customer's Internet Banking service is gained and funds are transferred to the bank account of the agent.

Apple is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.

Microsoft is a registered trademark of the Microsoft Corporation in the United States and/or other countries.

© National Australia Bank Limited. Use of the information contained on this page is governed by Australian law and is subject to the disclaimers which can be read on the disclaimer page. View the National Privacy Policy.

Known issue with Adobe Acrobat 6.0

Issue
When you try to open an Adobe PDF file in a Web browser, a blank screen appears.

Solutions

Solution 1: Disable Web Browser Integration.

  1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
  2. Deselect Display PDF in Browser, and then click OK.

Solution 2: Save the PDF file to disk, then open it in Acrobat or Adobe Reader.

  1. Right-click the link to the PDF file on the Web site, and then choose Save Target As (Internet Explorer) or Save Link As (Netscape Navigator).
  2. In the Save As dialog box, select a location on the hard disk, and then click Save.
  3. Double-click the PDF file to open it in Acrobat or Adobe Reader.

Solution 3: Update to Adobe Acrobat 6.0.1 or Adobe Reader 6.0.1.

Macromedia Flash presentations

If you do not have Flash Player, you can download a free copy from Macromedia's web site.

PDF documents require Adobe Acrobat Reader 4.05 or above.

If you do not have Acrobat Reader you can download a free copy from Adobe's web site.

Cookies usage statement

In common with most other websites, this website uses cookies to collect information about your use of the website. A "cookie" is a small text file placed on your computer's hard drive or browser by a webpage server.

We use "session" cookies for the duration of your visit only. These cookies are necessary to verify your identity during your visit. At the end of your visit, the session cookie is removed and cannot be used to track your movements between sessions.

To assess and improve the performance, content and configuration of the website, and to evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data using their "persistent" cookies. These cookies do not identify individual customers, although they may identify your browser type and your operating system.

For statistical purposes we collect information on website activity (such as the number of users who visit the website, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our website from another website, the address of that website). This information does not identify an individual but it does provide the Group with data that we can use to analyse and improve our websites.

If you wish, you can generally configure your browser so that it does not receive cookies, but if you do so some of the functionality of this and other sites will be lost. In particular, the use of online services creates the need for us to be able to identify the customer and cookies are used for this purpose. If you disable them the service will not recognise you.

Further details relating to website security may be available on the individual Group website, and related applications, or within the "Frequently Asked Questions" sections of individual applications.

© Copyright 2008 National Australia Bank Limited, ABN 12 004 044 937. All rights reserved. Access to and use of this site is governed by Australian Law and by terms and conditions. For details read our disclaimer. View the National Privacy Policy.